4 EDUCATING PATIENTS: TEACHING PATIENTS TO HELP THEMSELVES LEARNING OBJECTIVES Upon successfully completing this chapter, you will be able to: • Explain your role in patient education. • Outline the information you…

3 GATHERING INFORMATION: LEARNING ABOUT THE PATIENT LEARNING OBJECTIVES Upon successfully completing this chapter, you will be able to: • Differentiate between open-ended questions and closed-ended questions and give examples of…

5 COMMUNICATING WELLNESS: WHAT DOES IT TAKE TO BE HEALTHY? LEARNING OBJECTIVES Upon successfully completing this chapter, you will be able to: • State the factors that help determine our health…

9 COMMUNICATING TO GET THE JOB YOU WANT: FOUR KEY TOOLS LEARNING OBJECTIVES Upon successfully completing this chapter, you will be able to: • Describe the components of a resume. • List…

6 COMMUNICATING THROUGH THE GRIEF PROCESS: WHEN WORDS ARE NOT ENOUGH LEARNING OBJECTIVES Upon successfully completing this chapter, you will be able to: • Describe the changing professional views in the…

8 COMMUNICATING IN THE WORKPLACE: IT’S MORE THAN JUST PATIENTS LEARNING OBJECTIVES Upon successfully completing this chapter, you will be able to: • Explain the concept of professional etiquette. • Define the…

1 INTRODUCTION TO COMMUNICATION: BUILDING THE FRAMEWORK LEARNING OBJECTIVES Upon successful completion of this chapter, you will be able to: • Describe the steps in effective communication. • List your responsibilities in…

2 CHALLENGES TO COMMUNICATION: OVERCOMING THE BARRIERS LEARNING OBJECTIVES Upon successfully completing this chapter, you will be able to: • Explain how barriers to communication interfere with establishing rapport. • Describe how…