Alice Fornari
Adam B. Stein
2: The Use of Narrative Medicine and Reflection for Practice-Based Learning and Improvement
THEORETICAL FRAMEWORK FOR LEARNING THROUGH REFLECTIVE PRACTICE
Carl Rogers (1) has distilled the writings of John Dewey on reflection to four criteria. These will frame the background of the work we describe to connect reflection as a skill contributing to competency-based resident education:
1. “Reflection is a meaning-making process that moves learners from one experience into the next, each time with a deeper understanding of its relationships with and connections to other experiences and ideas. It is the thread that makes continuity of learning possible.”
2. “Reflection is a systematic, rigorous, disciplined way of thinking, with its roots in scientific inquiry.”
3. “Reflection needs to happen in community, in interaction with others.”
4. “Reflection requires attitudes that value the personal and intellectual growth of one’s self and others.” (1)
Continuing medical education (CME) and continuing professional development (CPD) are the hallmarks of practice-based learning and improvement (PBLI). This chapter aligns PBLI, a core ACGME (Accreditation Council of Graduate Medical Education) competency for our trainees, to the skill of reflective practice. This skill is a natural educational strategy to achieve the goals of self-assessment and lifelong learning, which are core to the PBLI competency. Developing these skills naturalistically crosses the ACGME competency of professionalism, as well. An outcome we value when using reflection as pedagogy with trainees is the fostering and maintenance of appropriate humanistic qualities in the physicians. An added bonus to follow is the development of their professional identity over the course of their training and beyond. In addition, comfort with reflective practice as a skill set will allow our trainees to display behaviors that demonstrate responsibility and accountability to patients, themselves, and the larger society they practice among. This will strengthen their ability to advocate and be responsive to patient needs and ultimately improve quality of care.
Donald Schön (2) was an influential thinker in developing the theory and practice of reflective professional learning in the 20th century. Schön believed that people and organizations should be flexible and incorporate their life experiences and lessons learned throughout their life. His theory is supportive of reflective practice as a skill set for physicians to use their experiences to loop back and apply to future experiences. Schön (2) describes 2 types of reflection: reflection-in-action and reflection-on-action. “Reflection-in-action helps us as we complete a task. This process allows us to reshape what we are working on, while we are working on it. We reflect on action, thinking back on what we have done in order to discover how our knowing-in-action may have contributed to an unexpected outcome.”
Epstein et al. (3,4) define self-assessment: “Self-assessment is the process of integrating data about our own performance and comparing it to an explicit standard,” and further states that “the power of self-assessment lies in two major domains—the integration of high quality external and internal data to assess current performance and promote future learning, and the capacity for ongoing self-monitoring during everyday clinical practice.” When this definition frames the conversation, one can use diverse pedagogical activities, and more specifically critical reflection, to increase one’s capacity to achieve this skill. This allows self-assessment to be a reflective assessment process that is integral to learning and practice. Critical and deliberate reflection on data that learners have available to them is key to the interpretation phase required for self-assessment.
Self-assessment (4) remains an essential tool for enabling physicians to discover the discomfort of a performance gap, which may lead to changing concepts and mental models or changing work-flow processes. Guided self-assessment should be incorporated at the earliest stages of medical training as an essential professional skill. We can align reflective practice strategies as a form of guided self-assessment if they are designed with that intention.
To continue the dialogue in this chapter we must put forth a common definition of reflection to help us tighten up our understanding of this powerful small word. Reflection is intended to indicate a conscious and deliberate reinvestment of mental energy aimed at exploring and elaborating one’s understanding of a circumstance one has faced or is facing currently (5). This requires exploring “why” questions to add to this understanding. This reinvestment of mental energy supports achieving true expert status in one’s pursuit of personal and career goals but does not necessarily judge competence. Eva and Regehr (6) state self-reflective exercises that are formative can facilitate performance improvement through a greater understanding of the world, and apply this to future performance improvement through professional development strategies. Aronson (7) has framed reflection as “critical reflection,” the process of analyzing, questioning, and reframing experience in, or to make an assessment of it, for the purpose of learning (reflective learning) and/or to improve practice (reflective practice).
Reflection and reflective writing have become familiar terms and practices with a goal of instilling, and perhaps increasing, empathetic interactions with patients and to also improve communication skills with both patients and colleagues (8). Generally, trainees are asked to reflect on an experience. This conceptual framework of using experience as a core learning tool began with John Dewey, who states “reconstruction or reorganization of experience” is the very heart of education (9). His theory on experience is expanded on by Carl Rogers (1), who states: “An experience is not an experience unless it involves interaction between self and another person and/or the larger environment.” For our learners’ place in the medical environment as their larger world, this experience can be a patient interaction, an ethical issue, a short story, or an interaction with a colleague. Wear (8) argues that the use of reflection in medical education requires more thoughtfulness and precision. She proposes that reflection not be approached as a singular event nor as a nebulous method but be part of a larger ongoing process in the education of physicians in the medical environment.
Wear (8) focuses on important questions to ask as we think about preparing reflective practice strategies in our education environment.
1. Is reflection merely mulling over an experience?
2. Is it a stream of consciousness?
3. How do portfolios (of reflections) serve as evidence of reflective practice (and perhaps meeting core ACGME competencies)?
4. How can the authenticity of a learner’s experiences be encouraged and sustained in an environment of formulaic approaches and growing demands for documented outcomes and demonstrated competencies?
5. How overly regulated exercises in reflection might inadvertently serve as tools for surveillance and regulation rather than opportunities for revelation and transformation? (8)
Moon (10) identifies four key elements of reflection to assure medical educators are asking learners to truly reflect:
1. Reflect on experience and interrogate the experience.
2. Reflection has as a purpose the identification and deconstruction of an issue arising from an experience.
3. Reflection is a complicated mental processing of issues for which there is no obvious solution and requires bringing together previous experiences (and knowledge) to make sense of an experience and attend to one’s feelings.
4. Reflecting allows the processing of an experience with a goal of transformative action. This will result in doing or saying something differently the next time one is in a similar situation and can result in changed thinking or a new attitude that influences these subsequent interactions (10).
Ultimately, this transformative action will result in a deepened commitment and renewed desire to continue investigating an experience. Transformative action, using reflective practice, recognizes the need for action, risk-taking, and doing things differently next time by re-forming decisions and actions. This type of action moves the act of reflective practice from a solitary act to one involving a community of others.
At the most basic level, writing of an experience enables the writer to perceive and undergo the experience. Reading and writing can be used to accelerate and deepen the clinical lessons learned in the shared work of providing health care. Early visionaries in the field of reflective writing, including Rita Charon, suggested that incorporating singular stories of patients and doctors into one’s medical education and practice might aid doctors in recognizing patients’ lived experiences and might support doctors’ awareness of the meaning of their own experiences (11). This greater understanding among health care providers could possibly improve the effectiveness of health care (12). The teaching and learning of reflection is to equip learners with the language skills to represent and recognize complex events. Learners learn to read while they practice writing. For example sessions may begin with a close reading of selected literature. This is accomplished in small groups, and there is opportunity to read and listen to others with the goal of multiple interpretations of the writing. A requirement is nonjudgmental listening. In this model of close reading and reflective writing, the teacher is not to judge but rather read and tell what is heard. This reflective process aligns with the mission of medical education in teamwork, peer learning, trust building, and caring for others.
It is common to use personal narratives as starting points for collective reflection. Space is created to tell and write about one’s experiences. Sharing of the stories among peers creates a common ground: shared core values of kindness, human connection, and commitment to social justice. In addition, fears, frustrations, and shame are shared. These stories have the power to show learners the future they are trying to create, name their core values, and identify threats to these core values (13).
A humanities teaching strategy that has been less often incorporated in medical education is the communal viewing of artistic paintings to increase sensitivity, team building, and collaboration among medical trainees. Reilly et al. (14) described a facilitated session using Visual Teaching Strategies (VTS) at a faculty/house staff retreat held at a museum. VTS uses 3 questions: (a) What’s going on in this picture? (b) What do you see that makes you say that?” and (c) What else can you find? This technique and facilitation of discussion honors ambiguity and multiple viewpoints as valuable. The evidence asked for is from the art itself. It is common to use artwork depicting physicians participating in clinical encounters with patients. The goal is to select images the participants can interpret without specialized artistic knowledge; the analysis is a group process. There is a shared observation process that fosters critical, creative, and flexible thinking. The authors’ experience with residents is very positive and concludes that incorporating humanities in medical education can positively influence empathy, awareness, and sensitivity to the art of medicine. Specifically, they see the impact on team building as they are challenged to form a cohesive idea about art, and this skill can be transferred to patient care teams.
A larger question addressed by Mann (15) goes beyond our understanding of reflection as a tool to deepen learning, to how and when the act of reflection might influence professional practice and benefit patients. Here is an education and research effort to theorize how the use of reflection can improve diagnostic accuracy and minimize error. Another area of research investigates how mindfulness impacts knowing when problems require a new approach to prevent errors (16). This certainly requires self-assessment and self-monitoring skills to identify the need for reflective analytical reasoning, which allows reframing of a challenging problem. Mamede et al. (17) report that reflection was associated with increased accuracy of diagnoses in challenging complex cases, but was not additive in common cases.
One way to understand the influence of house staff training is through narrative accounts of their experiences (18). The narratives generated by young learners and physicians in training provide an understanding of the interplay among resident interactions with patients, their own personal issues, and the struggles during the stages of professional development. The authors suggest that to gain self-awareness through writing narratives, reflective writing should be incorporated into curricula time in training programs. Equally as important, the faculty facilitators must have advanced facilitation skills and be self-aware through their own reflective process. The goal is an educational model that encourages being reflective so that a trainee can understand how one’s experiences influence learning and professional development. This can only naturally lead to graduating physicians who are more compassionate and fully developed to practice medicine.
There is growing evidence that reflection improves learning and performance in essential competencies. These competencies include professionalism, clinical reasoning, continuous practice improvement skills, and better management of complex health systems and patients. There are diverse pedagogical approaches and educational goals when planning curriculum to foster reflective learning and practice (7).
Aronson (7) describes 12 tips for teaching reflection. Elaboration of these tips can be found in her article and guide both learner and faculty development efforts, which will support successful experiences.
1. Define reflection vs. critical reflection
2. Decide on learning goals for the reflective exercise
3. Choose an appropriate instructional method for the reflection
4. Decide whether you will use a structured or unstructured approach and create a prompt
5. Make a plan for dealing with ethical and emotional concerns
6. Create a mechanism to follow up on learners’ plans
7. Create a conducive learning environment
8. Teach learners about reflection before asking them to do it
9. Provide feedback and follow up
10. Assess the reflection
11. Make this exercise part of a larger curriculum to encourage reflection
12. Reflect on the process of teaching reflection (7)